Customer satisfaction has been the key to building successful and long-term partnerships with all of our clients. Our employees interact with our clients as committed partners rather than as merely another job. We achieve efficiency and consistency by judiciously applying our CMMI-consistent project management methodologies; not through cookie-cutter approaches that ignore project’s distinct needs and nuances. This approach has resulted in continual success in increasingly complex initiatives.
Services We Provide: Air Traffic Control Training, Simulation/Laboratory Training, Training Development and Maintenance, Air Traffic Training Program Support, Training Process Improvement and Safety Enhancements
Project We Support: Controller Training Contract (CTC)
Agency/Office We Serve: Department of Transportation (DOT) Federal Aviation Administration (FAA)
The Federal Aviation Administration (FAA) is responsible for ensuring that air traffic control specialists provide the flying public with a high level of safety and professionalism. The FAA employs more than 14,000 air traffic controllers who work in air traffic facilities of varying sizes, safely separating more than 50,000 aircraft in the National Airspace System (NAS) each day. To provide such air traffic services, Indev trains new air traffic control specialists and provides recurrent training to current air traffic control specialists at FAA Air Traffic Control Facilities across the Western Service Area, including locations throughout California, Colorado, Utah and Montana.
Services We Provide: IT Modernization Planning, Data Management Strategy, Enterprise Architecture
Project We Support: IT and Data Management Strategy
Agency/Office We Serve: Department of Transportation (DOT) Federal Railroad Administration (FRA)
Indev provided FRA an authoritative assessment of their current IT and data management capabilities, identifying performance gaps between current systems and the to-be architecture, resulting in the modernization of FRA's IT assets and improved operational efficiency and data sharing. Outputs of the effort included an as-is architecture assessment, IT gap analysis, IT modernization plan, data management strategy, and a 5-yr IT and data management strategy.
Services We Provide: IT Modernization, Program and Project Management, Requirements Analysis, Capital Planning & Investment Control (CPIC)
Project We Support: PHMSA IT Modernization, Pipeline Asset Manager (PAM), Pipeline Inspection and Enforcement (PIE)
Agency/Office We Serve: Department of Transportation (DOT) Pipeline and Hazardous Materials Administration (PHMSA)
Indev provides an array of services to PHMSA, including direct support to the Chief Information Officer with IT modernization related efforts including analysis of existing and future business processes, system requirements, and data architectures. We supported multiple concurrent projects in various phases of the System Development Lifecycle (SDLC) by facilitating planning sessions to translate requirements into technical specifications, process work flows, data structures, and user interface wireframes and prototypes. In addition, we provided CPIC services, ensuring adherence to OMB investment management requirements and compliance with OMB and Departmental Enterprise Architecture standards.
Services We Provide: Quality Assurance (QA), Independent Verification and Validation (IV&V), Agile Development Planning, Agile Coaching
Project We Support: Solutions Delivery Division (SDD) QA and IV&V Support Services
Agency/Office We Serve: Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) Office of the Chief Information Officer
Indev provides QA and IV&V services to the DHS ICE OCIO QA Branch, directly supporting the Student Exchange Visitor Information System (SEVIS), Criminal Alien Identification Initiatives (CAII) and ENFORCE Alien Removals Module (EARM) programs. We leverage industry best practices such as CMMI and ISO to ensure the supported programs are proceeding effectively and fit the needs of DHS stakeholders and end users. Our direct support has helped to identify, prioritize, and close program performance gaps, ensuring business and technical requirements align with DHS processes, policies and procedures.
Services We Provide: PMO & Business Process Development Support
Project We Support: Cloud Hosting Services Program Management Office (cloud.doi.gov)
Agency/Office We Serve: Department of Interior (DOI) Office of the Chief Information Officer (OCIO), Chief Management Office
The Department of Interior’s (DOI) Hosting Services Program Management Office was established within the Chief Management Office to provide centralized management of the Foundation Cloud Hosting Services Contract. Indev was brought on to support DOI as it seeks to implement processes and structure around its cloud-hosting program. Indev is specifically leading the development and rollout of the customer lifecycle process from inquiry through steady state operations. Indev has redefined the phases of the customer’s integrated process and is currently documenting the sub-processes and activities that occur or should occur within each phase. DOI is reviewing those items as well as validating an initial maturity level assigned to each one and prioritizing them, so that Indev can structure releases of improvements.
Services We Provide: IT Governance & Business Process Reengineering
Project We Support: Project Management Methodology Redesign and Release (PMM 2.0)
Agency/Office We Serve: Nuclear Regulatory Agency (NRC) Office of Information Services (OIS)
The Nuclear Regulatory Commission’s (NRC) Project Management Methodology (PMM) is an extensive, detailed approach to managing IT projects within the NRC. The PMM is documented at significant levels of detail and prescribes an approach project managers are expected to follow when managing IT projects. Indev was brought in to help formally launch PMM 2.0, an effort to re-design the PMM and improve the practice of project management at the agency. Enhancements to the PMM will deliver updated guidance to project managers and other stakeholders, provide improved project support tools, and increase the integration of supporting processes, including governance, architecture, security, and records management.
Services We Provide: Agile Software Development, Systems Engineering, User Interface Design
Project We Support: Patent End-to-End (PE2E) System
Agency/Office We Served: Department of Commerce Patent and Trademark Office (PTO)
Services We Provide: IT Cost Savings & Portfolio Management, Program & Project Management Support
Project We Support: OCFO Program Management Planning and Project Management Support
Agency/Office We Serve: Nuclear Regulatory Agency (NRC) Office of the Chief Financial Officer (OCFO), Division of the Controller (DOC)
The Division of the Controller (DOC) within the Office of the Chief Financial Officer (OCFO) at the Nuclear Regulatory Commission (NRC) provides technical advice, assistance, and guidance on the NRC's financial reporting, accounting, financial policy, financial systems, and financial operations. It develops and maintains financial systems in support of the agency's financial reporting, license fee billing, payroll, time and labor reporting, travel operations, disbursements, collections, and other financial management functions. Indev was engaged to support the development of an overall multi-year IT program management plan to align all CFO initiatives and priorities, review current program management processes, and develop recommendations and an implementation roadmap. Indev also provided project management support to one of DOC’s major projects focused on improving and centralizing the collection of time and labor associated with the work performed by NRC employees, which is used for cost and financial management purposes.